Today’s question is: Why, if a store closes and moves, don’t they call their customers that have paid orders waiting for pick up to let them know?
Background: About two weeks ago I went into a local store to order some really cute monogrammed stuff for some friends of mine that recently had babies. Cute things like bibs and diaper covers, monogrammed with the baby’s name on them. The stuff was going to be ready in 3 days but because of my crazy life and my limited memory, it’s taken me two weeks to go pick it up.
So, I left the kids home after school and drove over to pick up my stuff. When I got there the store was completely empty. So empty that the signage on the building was even removed. I walked up to the window, and nothing, I mean nothing was inside nor was there a note anywhere giving me a clue to what happened.
I knew they had another store about 15 minutes from here, so once I got home I looked it up on the computer and called to find out what happened and why they never called me. The gal was all apologetic and said that they must not have my phone number, which I know isn’t true, they just didn’t call.
Now I have the pleasure of squeezing in a trip to a store that is much farther away, and in a mall, when I barely had time to make it to the store in town to pick up the stuff. I’m really bummed.
Another reason why shopping online can be a lot less hassle.